How May We Hate You?: Notes From The Concierge Desk by Anna Drezen and Todd Dakotah Briscoe
Published by Potter Style on May 17, 2016
Genres: Non-fiction, Humor, Contemporary
Most people think hotel employees are effortlessly cheerful, naturally helpful, and genuinely like their work.
Most people are wrong.
Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and hoax pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square. They are very pleased to help you learn the following:
· The Truth About Bed Bugs
· The Mythology of “Loyalty Programs”
· The 411 on Hotel Residents
· And so much more
Filled with photographs and infographics, How May We Hate You? is both romp and commentary on the hospitality industry and life behind the nametag.
How May We Hate You was funny. Very, very funny. The fact that the stories in the book actually happened make it all the better.
Anna and Todd use short stories, comics, sample conversations, and illustrations to show what goes on in the everyday life of a New York City hotel concierge. From the guests who think they know everything (and are actually completely clueless) to the ones from Toronto (you gotta read the book to understand that one), every page is filled with laugh-out-loud true encounters that seem almost too crazy to be true.
If I had to pick one thing about How May We Hate You that I liked most, it would be the honesty. Anna and Todd don’t make themselves out to be angel-like concierges that have to deal with terrible people all day. Instead, they seem like real people who make mistakes and judgements and are just trying to do the best they can.
Some parts of the book were a little slow, and some jokes I didn’t quite get, but over all I really enjoyed reading it. I would recommend this book to anyone who enjoys non-fiction humor, or anyone who just wants to learn more about what it means to be a concierge.
I am going to give How May We Hate You four out of five hearts.